Frequently asked questions

Everything you're wondering about, in one place.

Last updated 28 September 2026. Can't find your answer here? Send us a message and we'll get back to you.

An automatic rising bollard is a post that rises out of the ground to block vehicles and lowers flush so they can drive over it, at the press of a key fob or from an app. Boliq bollards are electrically driven and can also be raised and lowered on a schedule.
Both work the same way, with the same drive, battery, safety features and controls. Boliq Sentry (£2,495 installed) is the compact model for most driveways, a 133 mm, 3 mm wall 316 stainless steel body rising to 600 mm. Boliq Sentry Max (£3,495 installed) is the heavier-duty model: a 219 mm, 6 mm wall 316 stainless steel body rising to 600 mm, for a more robust barrier and a stronger deterrent. See the comparison.
No. Boliq bollards are access control bollards for keeping unwanted vehicles out. They have not been crash tested and are not hostile vehicle mitigation products. Sites that need a tested barrier should specify one rated to ISO 22343-1.
Across England, Wales and Scotland.
Boliq Sentry is £2,495 and Sentry Max £3,495 per bollard, fully installed with two key fobs on a standard driveway surface. Boliq is not currently VAT registered, so there is no VAT to add. Business and street schemes are quoted after a free site review. You can order online and see the full price before you commit.
Everything ongoing is optional. Two key fobs are included and operate the bollard. The Boliq app and SIM is £9.95 a month for your first bollard and £4.95 for each additional bollard. The optional service plan, which extends cover beyond the one year warranty to a maximum of 3 years from installation, is £395 a year per bollard, billed monthly.
Yes, for a home on a standard driveway. We confirm your site suits the fixed price from a short questionnaire and a few photos when you order, rather than sending someone out. Business and street schemes still get a site review, because those sites vary too much to price unseen.
These surfaces cannot reliably be cut and reinstated to match, so they are not covered by the fixed online price. Order as normal and tell us your surface; we will review your photos and send a bespoke quote instead of taking payment. See our order terms.
No. Both models run on a built-in 24 V battery, so there is no trenching or electrical work. If you would prefer mains power, we run a 24 V DC cable from your 230 V AC to 24 V DC converter to the bollard, for £35 per metre. The converter is optional: we can supply and fit it for £195, or you can arrange your own and we will email you the specification in your order confirmation. If you arrange your own, it must be connected and tested before your installation date; if it isn't ready, a revisit is charged at £350. Mains voltage never enters the bollard.
We take a £500 deposit per bollard when you order online, with the balance due once installation is complete. If your photos show your site needs a bespoke quote, no payment is taken until you have accepted the revised price. See our order terms.
Yes. You get a full refund of everything you have paid if you cancel up to 7 working days before your installation date. After that we keep a £150 cancellation fee, once per order rather than per bollard, and refund the rest. If we cannot fulfil your order, you get everything back. See our refund terms.
Yes. You have 14 days to cancel under the Consumer Contracts Regulations, and our refund terms give a full refund up to 7 working days before your installation date, then a refund less a £150 fee. If you choose an installation date within your 14 day cancellation period, our standard refund terms apply instead, and once the bollard is installed the order cannot be cancelled. See our cancellation terms.
You don't need it, because two key fobs are included and operate the bollard. The Boliq app and SIM subscription adds control from anywhere, schedules and alerts for £9.95 a month.
No. Bollards on the app subscription have their own built-in mobile connection, so they work wherever there is mobile signal, including long drives and car parks.
Raise and lower each bollard from anywhere, set schedules that raise and lower it automatically, see each bollard's status and history, and get alerts if a bollard reports a fault or loses power. Every bollard on your account is in one place.
Yes. The Boliq app is set up for you at installation if you choose the app and SIM subscription, and you sign in with the same email and password as your Boliq account online. See what the app does.
Both models manage up to about 1,000 raise and lower movements on a full charge, which is several months for a typical household. The light ring flashes when it needs charging, a full charge takes about 10 hours, and it should be charged at least every six months. Each bollard comes with two batteries, so one can charge while the other is in use. Busy business entrances should choose mains power.
The bollard can be pushed down by hand, so you are never locked in or out, and every bollard comes with two batteries, so you can swap in the charged one. Battery powered bollards are not affected by a mains power cut at all.
A sensor in the top cap stops the bollard rising if anything is resting on it, so it will not lift a car, bin or anything else and damage it. If it meets resistance while rising, it stops, and it resets from the key fob once the obstruction is clear. Always check the area is clear before raising it, and never stand on or lean against a moving bollard.
Yes. The motor is sealed to IP67, the bollard is rated to operate down to minus 40 °C, and it sits on a free-draining gravel bed so water drains away without a drain connection.
A home installation is normally done in a single visit. The concrete then needs about 72 hours to cure before the bollard is used regularly. Business sites with several bollards, and street schemes, are scheduled after the site review. See our installation page.
Possibly, so check before you install. In England, permitted development covers gates, fences, walls and other means of enclosure up to 1 metre high next to a road, but bollards are not named in the rules, and in a 2023 appeal a planning inspector decided a row of 500 mm rising bollards was not permitted development. Battery or mains power makes no difference, because the bollard is set in a concrete foundation either way. Ask your council or apply for a lawful development certificate for a formal answer. Listed buildings need permission, and conservation areas or Article 4 directions may too. Wales and Scotland have their own rules. Schemes on a public road need the highway authority. More on planning. Our driveway bollard guide explains more.
Yes. If you want a formal answer from the council before we install, our partner architect or building company prepares and submits the application on your behalf: a lawful development certificate for £395, or a full householder planning application for £595. Both prices are for homes in England and include the council's fee; Wales and Scotland are quoted individually. Councils aim to decide within 8 weeks, we book your installation once they have, and if permission is refused you get your installation deposit back in full. Planning service terms.
We excavate about 40 × 50 cm and 90 cm deep for both Sentry and Sentry Max, lay a free-draining sand and gravel bed, and set the bollard's housing in concrete flush with your surface. No drain connection is needed, and on battery power there are no cables to lay.
Every bollard has a one year warranty on parts and workmanship, including the batteries and key fobs. You can extend cover with a service plan at £395 a year per bollard, billed monthly, to a maximum of 3 years from installation. Accidental damage, vehicle impact and misuse are not covered. See the full warranty terms.
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