What our fixed online price covers, how payment, refunds and cancellation work, our planning services, and what our warranty includes.
These terms apply to online orders for Boliq Sentry and Boliq Sentry Max placed through boliq.co.uk for a standard residential driveway. Business and street schemes are quoted individually after a site review and are covered by a separate written quote.
In these terms, "Boliq", "we" and "us" mean Boliq Ltd. Boliq Ltd is registered in England and Wales, company number 17457536. Registered office: Unit A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE. You can contact us at hello@boliq.co.uk.
Boliq Sentry (£2,495) and Boliq Sentry Max (£3,495) are offered online at a fixed, all-in price per bollard, battery powered, installed on a standard residential driveway. Boliq is not currently VAT registered, so no VAT is added. This price includes:
We confirm eligibility for the fixed price from the photos and answers you provide when ordering, rather than an in-person survey. We reserve the right to request further photos, a short video call, or, in rare cases, an in-person visit before confirming an order.
On tarmac driveways specifically: reinstating the area we excavate uses new tarmac, which can be a slightly different colour or texture to older, weathered tarmac nearby. This is a cosmetic difference that typically fades as the new tarmac weathers, not a defect, and isn't grounds for a refund or a free redo. We flag this before you order, not just here.
Some driveway surfaces cannot be reliably cut, excavated and reinstated to match their original finish. This includes, but isn't limited to, resin bound and resin bonded surfaces, natural stone or setts, and pattern-imprinted or decorative concrete. Because we can't guarantee a like-for-like finish on these surfaces, and reinstatement or specialist subcontractor costs vary widely, installations on these surfaces are excluded from the fixed online price and are quoted individually.
The fixed price also excludes: mains power conversion (Boliq bollards are battery powered by default; a mains-fed 24V DC supply is available for an extra £35 per metre of 24V DC cable from your 230V AC to 24V DC converter to the bollard, confirmed once the distance is known; the converter is optional, and we can supply and fit it for an extra £195 or you can arrange your own to the specification we email you, and a 230V AC supply point for it must already exist), four or more bollards at one property (three fit in a single installer visit; more than that is scoped individually), listed buildings or properties in a conservation area, and any site requiring drainage works, retaining walls, or significant ground remediation. Sites like these are quoted after review, not charged automatically. If you arrange your own converter, it must be installed, connected and tested before your installation date. If it is not ready or not working when we attend, we will need to return, and the revisit is charged at £350.
Our online order relies on you accurately describing your driveway surface, access and power requirements. If the information or photos you provide don't reflect the actual site, we may:
We will always try to identify a mismatch from your photos before a visit is booked, so this should be rare.
We take a £500 deposit per bollard when you order, either at checkout or through a secure payment link we send you. The balance is due on completion of installation. If we revise your quote after reviewing your photos, for example because a specialist surface or mains power is involved, no further payment is taken until you have accepted the revised price. If you decide not to accept a revised quote, we refund your deposit in full, less any call-out fee that applies under section 4.
You can cancel your order and receive a full refund of everything you have paid at any time up to 7 working days before your booked installation date.
If you cancel less than 7 working days before your installation date, we refund what you have paid less a £150 cancellation fee, which covers the installer time, scheduling and preparation already committed to your job. The fee is charged once per order, not per bollard.
If we cannot fulfil your order for any reason, we refund everything you have paid in full. Refunds are made to your original payment method within 14 days of cancellation. Working days means Monday to Friday, excluding bank holidays.
If you choose a planning service (section 9), we book your installation once the council has decided. If the council refuses the certificate or permission and you decide not to go ahead, we refund your installation deposit in full.
Once installation is complete, the order can no longer be cancelled. Any fault with the bollard or the installation is then dealt with under our warranty in section 7 and your legal rights.
If you are a consumer, the Consumer Contracts Regulations give you the right to cancel within 14 days of the day after we confirm your order, without giving a reason. To cancel, tell us clearly, for example by emailing hello@boliq.co.uk or writing to Boliq Ltd, Unit A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, with your name, address and order reference. You can use the model cancellation form below, but you don't have to. To meet the deadline, you only need to send your message before the 14 days are up. If you cancel within the 14 days, we refund everything you have paid within 14 days of hearing from you, to your original payment method.
If you choose an installation date that falls inside those 14 days, you are asking us to start work during the cancellation period. By accepting that date you agree that:
If your installation date is more than 14 days after your order, you can cancel within the 14 day period for a full refund, and section 5 applies after that.
Model cancellation form. Complete and return this only if you want to cancel. You can also cancel any other way, as long as you tell us clearly.
To: Boliq Ltd, Unit A, James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, hello@boliq.co.uk
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
What is covered. For 12 months from the date of installation, we will repair or replace, free of charge, any part of the bollard, its control electronics, key fobs or batteries that fails because of a defect in materials or manufacture, and put right any fault in our installation workmanship.
How we put it right. Where we can, we diagnose the fault remotely first. We then repair on site or replace the faulty part. We decide whether to repair or replace, and a replacement part may be new or reconditioned to an equivalent standard. A repair or replacement does not restart the warranty, but the repaired or replaced part is covered for the rest of the original warranty period.
Batteries. Batteries are covered against defects for 12 months. A gradual loss of capacity with age and use is normal wear, not a defect.
What is not covered. The warranty does not cover faults or damage caused by:
It also does not cover cosmetic wear such as scratches, marks or discolouration of the steel from weather, road salt or cleaning products, or the driveway surface around the bollard beyond the reinstatement described in section 2.
Your part. Charge the battery when the light ring shows it is low, and at least every six months. Keep the top of the bollard and the area around it clear of leaves, grit, snow and debris, and rinse it with clean water from time to time. If you notice a fault, stop using the bollard and tell us promptly, with photos or a short video if you can. We may not cover damage made worse by continued use after a fault appeared.
Call-outs. If we attend a warranty claim and find no fault, or find that the cause is not covered, we may charge our standard call-out rate, and we will quote before carrying out any chargeable repair. We always tell you our call-out rate before booking a visit.
Extending cover with the service plan. The optional service plan (£395 a year per bollard, billed monthly) continues this warranty on the same terms for as long as the plan is active and payments are up to date, up to a maximum of 3 years from the date of installation. Warranty cover, with or without the service plan, always ends 3 years after the date of installation. After that the service plan can carry on at the same price for as long as you keep it, but it no longer includes repair or replacement under warranty; we quote before carrying out any parts or work. The plan can be added at checkout or at any time before the first 12 months end. If you cancel the plan or payments stop, cover ends at the end of the last month paid for, and we may need to inspect the bollard at our standard rate before cover can restart within the 3 years.
Moving home. The warranty and service plan belong to the property where the bollard is installed. If you sell the property, they can pass to the new owner with our written agreement, which we will not unreasonably refuse.
Your legal rights. This warranty is in addition to your legal rights and does not affect them. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality, and services must be carried out with reasonable care and skill. Citizens Advice can explain these rights.
Boliq bollards are access control bollards and are not crash tested. They are designed to deter and control everyday vehicle access, and we are not responsible for theft of, or damage to, vehicles or property that a bollard does not prevent.
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
If you are ordering as a business, we are not liable for loss of profit, revenue or business opportunity, and our total liability to you is limited to the price you paid for the order.
No planning check. Unless you choose a planning service below, we do not check whether your property needs planning permission. Bollards are not named in the permitted development rules, and listed buildings, conservation areas and Article 4 directions can mean permission is needed, so you should ask your council before installation. Only the council can decide whether planning permission is needed.
Planning services. If you want a formal answer from the council before we install, we offer two services at fixed prices for homes in England:
Both prices include preparing the plans and supporting statement, the council's application fee and the online submission charge, and answering the council's questions while it decides. Homes in Wales and Scotland have different council fees and are quoted individually. Appeals against a council decision are not included and are quoted separately.
Who does the work. Planning applications are prepared and submitted by an independent architect or building company that Boliq appoints as its subcontractor. They act as your agent in the application, and Boliq remains responsible to you for the service. You are the applicant, so you confirm that the information you give us is accurate and that you own the property or have told the owner. To do this we share your name, address, contact details, photos and plans with our planning partner and with the council.
Public register. Councils publish planning applications, including the applicant's name and address and the plans submitted, on their public planning register, and may notify neighbours.
Timescales and outcome. Councils aim to decide these applications within 8 weeks of confirming the application is complete, but the timing is theirs, not ours. We cannot guarantee the council's decision. A lawful development certificate is a strict legal test, and councils have refused them for rising bollards, so we will recommend the route we think suits your property.
Payment and refunds. The planning service is paid in full before the application is prepared. If you cancel before the application is submitted, we refund you in full, less the cost of any work already done if you asked us to start within your 14 day cancellation period. Once the application has been submitted, the fee is not refundable, because the council's fee has been paid and the work is complete. This does not depend on the council's decision.
The optional app and SIM subscription is £9.95 a month for the first bollard and £4.95 a month for each additional bollard. The service plan is £395 a year per bollard, billed monthly at £32.92 per bollard. Both are paid monthly by Direct Debit, collected through our payment provider Stripe. If you choose either, you set up the Direct Debit when you order, straight after paying your deposit. Nothing is collected until your installation is complete; the first payment is then collected as soon as possible, usually within a few working days, and monthly after that. The Direct Debit must be in place before we can book or carry out your installation, and the app and SIM and the service plan do not start without it. Your payments are protected by the Direct Debit Guarantee.
You can cancel the app and SIM subscription or the service plan at any time by emailing hello@boliq.co.uk. Cancellation takes effect at the end of the month you have already paid for, and we do not refund part months. Every bollard works from its key fobs whether or not you take the app and SIM. Cancelling the service plan ends the extended warranty cover described in section 7. After your warranty ends, 3 years after installation, the service plan can continue at the same price as described in section 7.
These terms are governed by the law of England and Wales. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts.
Last updated 15 October 2026.
